Privacy Policy

• First name, last name and/or organisation name
• Position, where applicable
• Contact phone number, e-mail
• Address (registered, actual), if provided at the time of ordering
• Other data provided during registration, licence issuance or interaction with the Company

• Licence/Subscription details (type, term, number of devices, conditions)
• Information on activation keys, licence files, activation/deactivation history
• Partner/distributor identifiers (where applicable)
• Details of user accounts with access to the Software and/or the Portal

• Device details (type, OS version, configuration, Software version)
• Information on connected Scales (model, serial number, MAC address, technical identifiers)
• IP address, date and time of requests to server components/the Portal
• Basic network environment details for diagnostics

Not anonymised data

2.1.4.1. In the course of normal operation of the Software and the Portal, the Company receives and processes operational data on the Scales and data exchange which, as a rule, is not anonymised, because it is linked to a specific organisation, retail outlet, device and account:

• Upload data: date/time of operations, status (success/failure), volume and parameters (number of PLUs, groups, settings)
• Product item attributes: product names, codes/SKUs, barcodes, prices, shelf life and other parameters
• Scales configuration: model, firmware version, communication settings, operating mode
• Statistics and analytics: number of operations, upload frequency, distribution across stores/devices
• Diagnostic data: error messages, error codes, log fragments linked to specific devices and retail outlets

2.1.4.2. This data is used to display to the User, on the Portal, statistics and analytics of Scales uploads, device status, incident and error history, and also to improve the quality and stability of the Software.

In certain cases, at the user's initiative (for example, when contacting support), the following may be transferred:

• Extended Software logs
• Screenshots/configuration files
• Other data required to diagnose a specific incident

2.2. The Company does not seek to obtain and does not require users to provide special categories of personal data (health, political views, religious beliefs, etc.), except where expressly provided by law and explicitly agreed with the user.

2.3. The user warrants that it holds the authority required to provide data of employees and other persons (operators, administrators) whose actions may be recorded in the systems of the Software and the Portal.

No consent required

• Maintaining the session and authorisation on the Portal (personal account)
• Remembering the selected interface language and the currency in which prices are displayed
• Ensuring security: protection against unauthorised access, request forgery and automated attacks
• Remembering the user's cookie choice — the sl_consent cookie

Necessary cookies are required for the website and the Portal to function, are set without separate consent and cannot be disabled in the website's cookie settings.

Only with consent

• Yandex Metrica — a service of YANDEX LLC; data may be processed on servers located in the Russian Federation
• Google Analytics — a service of Google LLC (USA); data may be processed on servers located in the USA and other countries

Through these services the Company receives anonymised visit statistics: pages viewed, referral source, device and browser type, approximate region and visit duration. IP addresses are anonymised by the services themselves. The Company does not pass the user's name, e-mail, phone number or other account data to the analytics services.

11.3. Analytics cookies are set and analytics scripts are loaded only after the user's consent given in the cookie banner (the "Accept all" button or selecting the "Analytics" category in the settings). If "Necessary only" is chosen, the analytics services are not loaded.

11.4. The user's choice is stored in the sl_consent cookie for 180 days, after which the banner is shown again. The banner is also shown again when the set of analytics services used changes.

11.5. The user may change or withdraw consent at any time — via the "Cookie settings" link at the bottom of any page of the website or by deleting cookies in the browser settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11.6. The use of Yandex Metrica and Google Analytics involves cross-border data transfer, which is carried out as described in section 9 of this Policy. Data processing by these services is also governed by their own privacy policies.