Frequently Asked Questions

Our solution is a perfect fit for:

• Retail chains of any size (from 1 to 1000+ stores)

• Supermarkets and hypermarkets

• Specialised stores (groceries, clothing, electronics)

• Retailers selling weighed goods

• Companies that need centralised reporting

ScalesLoading works on an "all in one" principle:

• You connect your equipment to our platform over the internet

• You manage settings, products and prices from the web interface

• You get analytics and reports in real time

• You synchronise data across every point of sale

• You control the equipment remotely

We support a wide range of retail equipment:

• Scales: Massa-K, CAS, Shtrih-M, DIGI, Bizerba, Mettler Toledo

• Cash registers: Atol, Shtrih-M, Evotor, Merkuriy

• Scanners: Honeywell, Zebra, Datalogic, Code

• Terminals: Ingenico, Verifone, PAX

• Label printers: Zebra, TSC, Godex

The list of compatible equipment keeps growing.

Yes, this is one of the key ScalesLoading capabilities:

• Setting products and prices on every scale at once

• Remote fault diagnostics

• Firmware and settings updates

• Real-time health monitoring

• Restarting and controlling equipment

• Automatic alerts about problems

ScalesLoading provides detailed analytics:

• Sales statistics by product, store and cashier

• Equipment performance and downtime

• Reports on PLU codes and stock movement

• Comparative analysis of your outlets

• Forecasting and purchase planning

• Data export to Excel, CSV and PDF

• Customisable dashboards for different roles

The price depends on how much equipment is connected:

• Starter: up to 10 devices — 75,000 ₸/month

• Professional: up to 50 devices — 175,000 ₸/month

• Enterprise: unlimited — 375,000 ₸/month

The price includes the platform, technical support, updates, cloud data storage and mobile apps.

Yes, we offer a 30-day free trial on every plan. During the trial you get:

• Full access to all features

• Technical support and consultations

• Help with setup and integration

• Staff training

No commitments — you can stop at any time.

We accept a range of payment methods:

• Bank transfer for legal entities

• Card payment through a secure payment gateway

• Monthly or annual subscription

• Special terms for large customers

• Instalment plans are available

Annual payment comes with a 15% discount.

For stable ScalesLoading operation we recommend:

• Internet speed: at least 10 Mbit/s per point of sale

• A stable connection with ping under 100 ms

• Backup links for business-critical outlets

• Wi-Fi or wired internet for the equipment

The system still works over a slow connection, but with limited functionality.

There is an offline mode:

• Equipment keeps working with the settings it last received

• Data is stored locally and synchronised once the connection is back

• Cash registers keep printing receipts and fiscal documents

• Scales work with the products and prices already loaded

• Operation resumes automatically when the internet returns

Deployment time depends on the scale:

• 1-5 outlets: 1-2 business days

• 6-20 outlets: 3-5 business days

• 21-50 outlets: 1-2 weeks

• More than 50 outlets: 2-4 weeks

This covers connecting the equipment, configuring the system, training the staff and testing.

Yes, ScalesLoading integrates easily with popular ERP systems:

• 1C:Enterprise (all configurations)

• SAP Business One

• Microsoft Dynamics

• Oracle NetSuite

• Bitrix24

• MoySklad

Integration works through the REST API or ready-made connectors.

Yes, we provide a full-featured REST API:

• Detailed documentation with examples

• SDKs for popular programming languages

• Webhooks for event notifications

• GraphQL for flexible queries

• A sandbox environment for development

• Technical support for developers

We provide round-the-clock technical support:

• 24/7 for critical issues (equipment downtime)

• Business days 9:00-18:00 for consultations

• Average response time: within 15 minutes

• Remote diagnostics and troubleshooting

• On-site visits by our engineers (in major cities)

• Phone, email, chat and video calls

Yes, we run full training for your staff:

• Online seminars for administrators

• On-site classroom training

• Video lessons and instructions

• Documentation and user guides

• Specialist certification

• Refresher courses whenever new functionality is released

Security is our priority:

• AES-256 data encryption

• SSL/TLS for every connection

• Two-factor authentication

• Regular backups

• Compliance with personal data law 152-FZ

• A security audit every 6 months

• Isolated infrastructure in Tier 3 data centres

All data is stored in certified data centres:

• Compliance with the personal data law of Kazakhstan

• Geographic redundancy across 3 regions

• Daily backups

• On-premise storage for special requirements

• A 99.9% data integrity and availability guarantee

• Full compliance with the legislation of the Republic of Kazakhstan